PERSONALISED
SERVICE
Tropical as always recognised that tourism is a people-based
business. To provide outstanding personal service, Tropical
has opened 07 servicing offices in Europe, America, India, and
new offices to be opened in Australa.More than 06 multilingual
and professional staff provide sales, operations, finance and
support to clients across the world.
Invoices are customised in local currencies to minimise foreign
exchange risk and reduce bank transfer costs. Clients can also
obtain rates in other supplier currencies if they really wanted.
Each client would be assigned an account manager, to fully understand
specific customer needs and deliver a personalised service based
on individual requirements.
Regular visits are made to clients offices to discuss new opportunities
as well as updated product and services.
FULLY INDEPENDENT TRAVEL
(FITs)
Fully independent travel (FITs) accounts for more than 80 per
cent of Tropicals worldwide business. The hotel product for
FITs caters to all budgets and tastes and ranges from two-star
to five-star deluxe hotels for all room types in more than 600
cities worldwide.
The FIT departments of each office have separate specialised
incoming and outgoing teams handling business from a variety
of source markets around the world. They provide knowledgeable,
personalised and uncompramisabe service to retail and tour operator
clients.This often requires the local office to speak to the
hotel, use its contacts and obtain a confirmation while ensuring
the response is sent back to the client within 24 hours.The
client can design individual packages by using as many combinations
of the services available and create a booking for single or
multi destinations under the same booking reference.
The cancellation deadline for each service booked is clearly
indicated to avoid cancellation penalties and a cancellation
deadline report facility is also available.
White labelling and private labelling is available by Tropical
to its clients allowing them to distribute to sub agents under
their own brand.Vouchers are customised in the name of the client
and carry the logo of the client.
COMPETITIVE
RATES
The volume of Tropicals world wide business for FITs provides
the company with enormous buying power to contract the most
competitive rates. Tropical works on a very small mark up to
ensure clients get the best rates. Whenever Tropical negotiates
a special rate, offer, added value or promotional deal with
its suppliers it produces flyers that are immediately communicated
to clients to assist them with increasing sales.
GROUPS
Group travel is an area of business that is increasing rapidly
and clients of Tropical have recognised the strengths of the
services provided by Tropical offices in 07 countries worldwide.
Group sizes vary from 15 to more than 1,000 passengers and the
Groups Department at each Tropical office provides a consultancy
service starting from one-off leisure groups, special interest
groups and meetings to incentives, conferences and exhibitions.
Multilingual staff provide meet and assist services, airport
and hotel representation and tours. High quality transportation
is available at all destinations.
Tropical
has organised many major incentives for corporate houses and
institutions including HDFC Banks, Samsung group, and many more.
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